Billing

  • Do all your therapists accept insurance?

    No. We have a mix of in-network and out-of-network therapists. If you plan to use your insurance benefits to access our counseling services, then please verify that your therapist is in-network with your insurance. Otherwise, you will be responsible for your therapist’s private pay fee.

  • Will you submit claims to my insurance company?

    Yes. If you are using your insurance benefits to access our counseling services and your therapist is in-network with your plan, then we will submit claims to your insurance company.

  • My therapist is in-network with my insurance plan. Why am I being charged?

    According to the terms of your insurance plan, you might be financially responsible for a copay and/or deductible. Call the phone number on the back of your insurance card to receive additional details.

  • My therapist is not in-network with my insurance plan. Can I receive reimbursement?

    It depends. If you have out-of-network benefits, then you might be able to receive reimbursement for a portion of your therapist’s fee directly from your insurance company.

  • What is Mentaya?

    Mentaya is a platform that helps you get money back on out-of-network therapy sessions. If you have out-of-network benefits, Mentaya will file claims and handle the insurance paperwork to make sure you get reimbursed. They charge a 5% fee per claim and have helped people get thousands of dollars back per year. You can sign up HERE Mentaya's goal is to save you time and money. It's completely optional, and we do not benefit in any way from your participation.

  • Who do I contact if I have additional questions?

    Send an email to biller@postpartumwell.com